Wulani, Fenika (2007) Pengaruh keadilan distribusi, prosedural dan interaksional terhadap kepuasan konsumen mahasiswa di Surabaya. Jurnal Widya Manajemen & Akuntansi, 7 (1). pp. 84-97. ISSN 1411-8599
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Abstract
This study examines the effect of distribution, procedural, and Interactional justice on customer satisfaction. Data were collected from 183 students on 4 universities in Surabaya. This study finds that interactional and procedural j ustice has eff ect on customer satisfa ction. However, this study finds that distribution justice has no effect on customer satisfaction
Item Type: | Article |
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Uncontrolled Keywords: | Distribution justice, procedural justice, and Interactional justice, customer satisfaction |
Subjects: | Business > Management |
Divisions: | Journal Publication |
Depositing User: | Vincentius Widya Iswara |
Date Deposited: | 02 Mar 2015 02:42 |
Last Modified: | 25 Oct 2016 09:08 |
URI: | http://repository.ukwms.ac.id/id/eprint/1557 |
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