Sari, Dian Purnama and Saraswati, Erwin (2019) Dampak kualitas pelayanan terhadap kepuasan pasien rumah sakit (Analisis Pengukuran Kinerja Non Keuangan). Dampak kualitas pelayanan terhadap kepuasan pasien rumah sakit (Analisis Pengukuran Kinerja Non Keuangan), 12 (2). pp. 1-18. ISSN pISSN: 1412-5994, eISSN: 2614-8749, Jurnal Nasional Tidak Terakreditasi
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Abstract
Performance measurement in hospitals is difficult to do because the human resources did much in the operational activities. This study tried to analyze patient satisfaction as one of the non-financial measurement process quality of services performed by doctors, nurses and pharmacy staff. Results of this study showed that the quality of the service process by doctors, nurses and successfully treatment significantly influence patient satisfaction. This indicates that the quality of the service process by doctors, nurses and successfully treatment can be measured through patient satisfaction. Quality of the service process by pharmacy staff and ease adminitratif no significant effect on patient satisfaction. That is, there is the quality of the service process by pharmacy staff and ease adminitratif should be measured through the measurement of non-financial sharing.
| Item Type: | Article |
|---|---|
| Additional Information: | Jurnal Nasional Tidak Terakreditasi |
| Uncontrolled Keywords: | Patient Satisfaction, Non-Financial Measurement, Hospital, Quality of Service |
| Subjects: | Business > Accounting |
| Divisions: | Journal Publication |
| Depositing User: | F.X. Hadi |
| Date Deposited: | 30 Nov 2022 08:19 |
| Last Modified: | 25 Jan 2023 05:38 |
| URI: | https://repository.ukwms.ac.id/id/eprint/32574 |
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