Items where Author is "Tanumihardjo, David Adhianto"

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Thesis

Tanumihardjo, David Adhianto (2010) Analisis pengaruh customer focused quality, tangible, delivery quality, communication quality, customer care quality dan harga terhadap kepuasan pelanggan untuk mencapai loyalitas pelanggan pada bengkel resmi Suzuki Istana Mobil di Surabaya. Masters thesis, Widya Mandala Catholic University Surabaya.

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