The implementation of balanced scorecard method to company X performance measurement in Accounting Department

Rumualdus, Basilius (2016) The implementation of balanced scorecard method to company X performance measurement in Accounting Department. Undergraduate thesis, Widya Mandala Catholic University Surabaya.

[thumbnail of ABSTRAK]
Preview
Text (ABSTRAK)
ABSTRAK.pdf

Download (679kB) | Preview
[thumbnail of BAB 1]
Preview
Text (BAB 1)
BAB 1.pdf

Download (311kB) | Preview
[thumbnail of BAB 2] Text (BAB 2)
BAB 2.pdf
Restricted to Registered users only

Download (326kB)
[thumbnail of BAB 3] Text (BAB 3)
BAB 3.pdf
Restricted to Registered users only

Download (253kB)
[thumbnail of BAB 4] Text (BAB 4)
BAB 4.pdf
Restricted to Registered users only

Download (687kB)
[thumbnail of BAB 5]
Preview
Text (BAB 5)
BAB 5.pdf

Download (584kB) | Preview

Abstract

Advances in technology have dramatically altered the company's management system. Companies have to make a good measurement system than the traditional method. The best measurement for company’s management system is Balance Scorecard. Balance Scorecard has four methods as a means of measurement, financial, customer, internal business, and learning and growth. Object of this research is the Accounting Department in Company X. This research used Interview and literature as main data. Research results by using the concept of balanced scorecard suggests that financial performance is considered as good since it just started in 2016. Accounting Department objective is the customer satisfaction, customer satisfaction performance, showing a good result for the key performance indicator. As for internal business process performance show an average results in the Operation efficiency. Employee satisfaction performance doesn’t have an accurate data so we just assume from January until March the result is in the average. Overall performance of can be considered good. Good management of store, gather and produce a data or information is the reason WIKA able to improve its performance to match company vision and mission.

Item Type: Thesis (Undergraduate)
Department: S1 - Manajemen
Uncontrolled Keywords: Balanced Scorecard , Financial Perspective, Customer Perspective, Internal Business Process Perspective, Learning & Growth.
Subjects: Business > Management
Divisions: Faculty of Business > Management Undergraduate Study Program
Depositing User: Users 3045 not found.
Date Deposited: 15 Jul 2016 08:19
Last Modified: 15 Feb 2023 02:54
URI: http://repository.ukwms.ac.id/id/eprint/7126

Actions (login required)

View Item View Item