Performance Measurement in PT. XYZ Using The Balanced Scorecard (a case study of PT. XYZ)

Mulyana, Ig. Jaka, Tjiang, Lien, Edy Sianto, Martinus and Gunawan, Ivan (2016) Performance Measurement in PT. XYZ Using The Balanced Scorecard (a case study of PT. XYZ). In: International Conference on Industrial Engineering and Operations Management, 8-10 March 2016, Kuala Lumpur.

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PT. XYZ is company that produce some plastic house ware. It has a problem in measuring the company’s performance. Even though, there are a lot of factors that influence the company’s performance, but this company still only used financial factors to measure their performance. This paper discuss about performance measurement using. Balanced Scorecard always looks a business from four perspectives. Those perspectives are financial, customer, internal business process, and learning and growth. The result of the Balaced Scorecard application in PT XYZ is 12 KPIs (Key Performance Indicators). Performance measurement is conducted for 8 periods. The performance measurement result showed that the company have good performance during 8 periods but there were 2 KPIs often below the target limits and 5 suggestions are proposed to improve the company’s performance.

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: Keywords—Performance measurement, Balanced Scorecard
Subjects: Engineering > Industrial Engineering
Divisions: Faculty of Engineering > Industrial Engineering Study Program
Depositing User: Ig. Jaka Mulyana
Date Deposited: 08 Nov 2016 01:37
Last Modified: 08 Nov 2016 01:37

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