Analisis kepuasan pengunjung website universitas dengan Pendekatan Importance Performance Analysis (IPA)

Waloyo, Lorensius Anang Setiyo (2018) Analisis kepuasan pengunjung website universitas dengan Pendekatan Importance Performance Analysis (IPA). Widya Warta (02). pp. 232-246. ISSN 0854-1981

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Abstract

Website is a good medium for effective promotion; sending and receiving information can be done very quickly. Correct and accurate information will have an impact on society, namely increasing public trust. Quality analysis of website usage was applied to measure the level of user satisfaction with the information and services needed. This study analyzed the amount of users’ satisfaction with university websites using the Importance Performance Analysis (IPA) approach. The recommendation of the IPA results is to prioritize maintaining the quality of information and services.

Item Type:	Article
Uncontrolled Keywords:	Satisfaction, IPA, website, university
Subjects:	Widya Mandala Catholic University on Madiun Campus > Faculty of Engineering > Industrial Engineering Study Program
Divisions:	Journal Publication
Depositing User:	Lorensius Anang Setiyo Waloyo
Date Deposited:	17 Oct 2023 04:06
Last Modified:	26 Oct 2023 03:36
URI:	http://repository.ukwms.ac.id/id/eprint/36932

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