Dewi, Dian Retno Sari and Yuanita, Elisa (2016) Application of optimization modeling to derive an engineering characteristics in QFD. In: Proceedings of the 7th International conference on operations and supply chain management (OSCM), 18-21 Desember 2016, Phuket Thailand.
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Abstract
Quality Function Deployment (QFD) is an important tool to translate the customer requirement needs into technical specifications or engineering characteristics. Conversely, there were many difficulty of using QFD such as defining the correlations between customer needs and engineering characteristics that was very subjective. In order to overcome difficulties, we develop the mathematical model based on Askin and Dawson model to capture the customer needs and translate them into engineering characteristics. We provided a numerical example by using table as object to demonstrate the developed model. Collection of the data were using questionnaire that asking about customer needs and product competitors. Based on the data, we had a set of independent and dependent variables to make linier regression that portray the relation between customer needs and engineering characteristics. The constrained in this mathematical modeling would be the range of engineering specification, budget constraint to develop the engineering characteristic and normalization value of engineering characteristics. The weight for each customer needs were obtained from questionnaire. Result showed that the model could work well under the constrained to gain the customer satisfaction. Value of customer satisfaction is high because the model could distribute optimally for each constraint
| Item Type: | Conference or Workshop Item (Paper) |
|---|---|
| Subjects: | Engineering > Industrial Engineering |
| Divisions: | Proceeding |
| Depositing User: | F.X. Hadi |
| Date Deposited: | 15 Mar 2023 08:46 |
| Last Modified: | 04 May 2023 02:23 |
| URI: | http://repository.ukwms.ac.id/id/eprint/34430 |
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