Pengukuran Service Quality di Perpustakaan

Sukwarsa, Gunadi, Mulyana, Ig. Jaka and Mulyono, Julius (2012) Pengukuran Service Quality di Perpustakaan. In: Prosiding Seminar Nasional TEKNOIN, 10 Nov. 2012, UII Yogya, ISBN: 979-978-96964-9-8.

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Abstract

Percrn pcrpu,stcrlruon clcrlam stuttu utti.ycrsitct.y .;ongot penting tlttlanr liegiatatr bektjar rttltgttjut' nttirtr.yi.nnr. Suattr pelo,urtan jasu clirngga1t baik bilo tlttpat nte.rrrenuhi licbrtttrlttrn pelorrggan s::tt,ri clengutt pennitrtuuntrl,a tetupi. nenjcttli idectl bilu tloltot tnenretrtiri liebtfitrJtttttn.y'u. Sen'ice Qucrlitv .ttrngut clibLiLirlrtut tenttunra tli perptt.slttliuutr, ntengitrgut rntthusistva.sclolrr itrgitr tnerttstt ptrtts tlun .r.er-r,ir.e (1tt1,s71u,,, ),cutg rtruk.sitrta/ tltu'i piltali perptt.ttalicuut. Petrelititttt dilttlirrliun tli pet'ptstalraat 7'teltrl'artun l,'ang dihoropJttn ctlelt ntuhasi.ytr,u pttdu pe rptstukoorr X. Perrgtrl;ttt utr .scrt'ice qualilv tktlttttr lttlTtrrsltrliuurr tnanggtnakctn litnn tlintutsi litrcrlitus, t'ttittr tungible.v, rcliabilitt:, r'c.V7.///.r1l c/i !'.\.\. sssttLut(.( tlart etr1tathy. Pen-t,ehcrrar l<LLt,.;iotrer rlibagikotr kepotlu 370 r.:.sportJctt. Duri utruli.sct.t:trrt,gbtrlitr perpttstukann, trlr,se,s ke ge.tltng ltet'p.ttukuutt,.fbnn pentirtf utttutt luttg ltttttrttg ttrcttrudtti,./asilitus lotcrtrtut CD-llotu vong kurtrn,g rnenuttlcri, pengelahtrcur petttgus perptt.ttul;crcrn, perhutiatt petugas ;;et'Tttt.slctltctcrn kcpcrda ttttrlrtr.yistvu tlultnr ltccrtlautt sibtrk tlun liepeclLrlitttt pelL{gtt.\ patl;tr-slctliuun terhadop liebLirrhurr rrrulutsi.ytvo.Duri htr.til ttnttli.stt tersebti diliettbutrg/itrt1 ,tttuttt trsrtltttr trtttrr/i tttelukul;on perlttriliurt sehinggct cllput tneningktLtliatr keprrcrstrrt Pettggtttlo.

Item Type: Conference or Workshop Item (Paper)
Additional Information: ISBN: 979-978-96964-9-8
Uncontrolled Keywords: ven'ice c1ua|it1', pt:rpu.ttu/itttrrt
Subjects: Engineering > Industrial Engineering
Divisions: Proceeding
Depositing User: F.X. Hadi
Date Deposited: 20 May 2022 06:00
Last Modified: 20 May 2022 06:00
URI: http://repository.ukwms.ac.id/id/eprint/29983

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