Comparison of Attributes of Education Services at 2 Senior High Schools in East Java Indonesia

Mulyono, Julius and Mulyono, Ig. Joko (2017) Comparison of Attributes of Education Services at 2 Senior High Schools in East Java Indonesia. In: Proceeding of International Symposium SEATUC 2017 Ho Chi Minh City University of Technology (HCMUT) – Vietnam, 13-14 Maret 2017, Ho Chi Minh City University of Technology (HCMUT) – Vietnam, ISSN: 1882-5796.

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Abstract

Quality is the one of the important factors for an organization or enterprise to defend itself in the globaly competition. One of the things that need to be considered in designing the quality of products (goods or services) is the perception or expectation of consumers to the benefits of the product. Educational is one of the service industry, with the main consumer are the students. This research aimed is to compare the satisfaction of educational services at the two schools, including the attributes of the service needs to be improved, by using the method of Kano. The opinions of consumers, in this case are the students, obtained through a questionnaire to assess the various services provided by the school members. The attributes that need to be improved are the things that are associated with learning facilities, such as the toilet/bathroom. While the strength is the competence of teachers, relating to the educational background of teachers.

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: quality, service, education, student, Kano.
Subjects: Engineering > Industrial Engineering
Divisions: Proceeding
Depositing User: F.X. Hadi
Date Deposited: 20 May 2022 01:48
Last Modified: 20 May 2022 01:49
URI: http://repository.ukwms.ac.id/id/eprint/29977

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