Mulyono, Julius and Mulyono, Joko (2017) Comparison of attributes of education services of attributes of education services at 2 senior high schools in East Java-Indonesia. In: The 11 th Seatuc Symposium Takes Place From 13-14 March 2017, 13-14 March 2017, Vietnam, ISSN : 1882-5796.
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Abstract
Quality is the one of the important factors for an organization or enterprise to defend itself in the globaly competition. One of the things that need to be considered in designing the quality of products (goods or services) is the perception or expectation of consumers to the benefits of the product. Educational is one of the service industry, with the main consumer are the students. This research aimed is to compare the satisfaction of educational services at the two schools, including the attributes of the service needs to be improved, by using the method of Kano. The opinions of consumers, in this case are the students, obtained through a questionnaire to assess the various services provided by the school members. The attributes that need to be improved are the things that are associated with learning facilities, such as the toilet/bathroom. While the strength is the competence of teachers, relating to the educational background of teachers.
| Item Type: | Conference or Workshop Item (Paper) |
|---|---|
| Uncontrolled Keywords: | Quality, service, education, student, kano. |
| Subjects: | Engineering Engineering > Industrial Engineering |
| Divisions: | Proceeding > Faculty of Engineering |
| Depositing User: | Ana Pancaringtias |
| Date Deposited: | 23 Mar 2022 05:49 |
| Last Modified: | 23 Mar 2022 05:49 |
| URI: | http://repository.ukwms.ac.id/id/eprint/29637 |
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